QUALITY AND COMPLIANCE
Documentation, traceability,
continuity of supply.
Every stage is defined, from selection to delivery: product tracking registration, instructions for use, specification-compliance tables and batch-level traceability.
Our Certifications
Copies of our quality certificates and their validity details are shared on request. If you are assembling a tender file, write to our team.
OUR QUALITY SYSTEM
From supplier to patient,
in five steps.
Our quality management system covers every stage a product passes through from supplier to patient — from supplier selection and storage conditions to traceability and post-market follow-up.
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01
Product & Supplier Selection
No product enters the portfolio before the manufacturer’s quality system, certification and references are assessed.
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02
Incoming Inspection
Every incoming lot is checked for packaging integrity, expiry date and document conformity.
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03
Storage Conditions
Products requiring temperature and humidity control are stored under defined, recorded conditions.
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04
Traceability
Every shipment can be traced backwards to the manufacturer by lot number.
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05
Post-Market Follow-Up
Usage feedback and complaints are recorded and shared with the manufacturer.
PUBLIC PROCUREMENT
With you through
the tender process.
Procurement in public healthcare demands its own discipline: full compliance with the technical specification, complete paperwork, on-time delivery and post-delivery traceability. Hera Medical follows this process end to end.
Request Information- 01 Specification Compliance Specification clauses are compared item by item and a compliance table is prepared before it is asked for.
- 02 Complete Tender File Conformity documents, product registry records and sample requests are gathered in a single file.
- 03 Delivery Schedule A phased delivery plan is worked out for the duration of the contract.
- 04 Post-Contract Follow-Up Post-delivery usage feedback and complaint handling are conducted on the record.
PRECISION IN EVERY DETAIL
Qualified suppliers.
Traceable chain.
Every product entering our portfolio is listed only after its manufacturer’s quality system and certification have been assessed. Every shipment is traceable backwards by lot number.
Quality Policy- 107 Product References
- 19 Product Categories
- 10 Clinical Area
- 6 Core Specialties
RECORDS AND TRACEABILITY
Every shipment on record,
batch by batch.
Shipment records are kept with batch number, manufacturer and delivery date, so the chain can be walked backwards in the event of a recall or complaint.